• Platform Restriction: Returns are strictly accepted only for orders placed online through LEDShop.pk. Items purchased from third-party online stores or retail outlets cannot be returned here.
• Return Triggers: Orders can only be returned at the time of delivery if the product is received damaged, incorrect, or defective.
  • Damaged: Found broken or damaged at delivery time.
  • Incorrect: Model, color, or size differs from order summary, or parts are missing.
  • Defective: Product fails to function according to manufacturer specifications.
• Inspection at Delivery: All products must be inspected upon arrival. Any unit found damaged must be refused on the spot. Signing the receipt confirms the product was received in excellent condition.
• Return Window: Damaged products must be reported and returned within 3 days.
• Packaging & Proof: Order invoice number/receipt is required. Items must be returned in original box or suitable protective packaging.
• Shipping Costs: The customer bears return delivery shipping costs.
• Invalid Returns: Items deemed invalid will be shipped back at the customer’s expense. We reserve the right to reject unfit returns.
• Warranty Exclusions: Warranty does not cover panel breakage, electrical sparks, or burnt components.

• Resolution: Valid returns receive either a full refund or a replacement unit.
• Tax & Shipping: Taxes are fully refunded; original shipping and handling fees are non-refundable.
• Payment Methods:
  • Credit/Debit Card & Online Banking: Refunded directly to original account.
  • Credit/Debit Card & Online Banking: Refunded directly to original account.
• Processing Timelines:
  • Credit & Debit Cards: 7 to 21 working days.
  • COD & Online Banking: 6 to 8 working days.

Contact customer support with your Model, Serial Number, and Product Number:

Email: info@ledshop.com

Phone: 0300 4585856